1. Overview
This Privacy Policy explains how Insite collects, uses, stores, and shares information when you use our creative intelligence platform. Insite helps marketing teams understand creative performance by processing uploaded creative, connected platform data, analytics, and business outcome data.
By using Insite, you agree to the collection and use of information described in this Policy.
2. Information We Collect
We collect account information such as your name, email address, workspace name, authentication data, role, and session information.
We collect Customer Content you upload or authorize us to access, including videos, files, captions, transcripts, on-screen text, thumbnails, post metadata, platform names, creator names, posting times, engagement metrics, clicks, signups, revenue, retention, campaign data, CRM data, and payment or attribution data.
We also collect technical information such as device and browser data, IP address, request logs, security events, error logs, usage activity, and integration status.
3. Connected Platform Data
If you connect services such as YouTube, Instagram, ad platforms, analytics tools, CRM systems, or payment providers, we collect the data made available through the permissions you grant. This may include profile information, account IDs, media lists, post performance, channel data, campaign metrics, conversion events, and related metadata.
You can disconnect a platform where the product provides that option or by revoking access directly through the connected provider. Revoking access may limit or disable related features.
4. How We Use Information
We use information to provide, secure, operate, maintain, and improve Insite. This includes creating searchable creative records, extracting structured metadata, generating transcripts and creative attributes, connecting content performance to business outcomes, identifying patterns, displaying dashboards, and producing explanations or recommendations.
We also use information to authenticate users, manage sessions, prevent abuse, troubleshoot issues, communicate service updates, enforce our Terms, and comply with legal obligations.
5. AI and Automated Processing
Insite may use automated systems and AI-assisted tools to analyze Customer Content. These systems may extract hooks, topics, product mentions, calls to action, editing styles, visual structures, transcripts, and performance patterns.
AI and analytics outputs are generated from available data and may be incomplete or inaccurate. Customers are responsible for reviewing outputs before relying on them.
6. How We Share Information
We do not sell Customer Content. We may share information with service providers that help us host, store, secure, process, analyze, or deliver the service. These providers may include infrastructure, database, object storage, analytics, logging, email, AI processing, and payment providers.
We may share information with connected platforms as necessary to operate integrations, comply with provider requirements, or process OAuth connections. We may also disclose information if required by law, to protect rights and safety, to prevent abuse, or as part of a merger, acquisition, financing, or sale of assets.
7. Storage and Security
Insite stores metadata, account records, sessions, and integration records in databases and stores larger creative assets in object storage. We use reasonable safeguards designed to protect information, including access controls and secure transport.
No method of transmission or storage is perfectly secure. You are responsible for managing workspace access, connected account permissions, and the content your team uploads.
8. Data Retention
We retain information for as long as needed to provide the service, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and improve the product. Retention periods may vary based on account status, workspace settings, connected platform requirements, and the type of data.
If you delete content or disconnect an integration, some information may remain in backups, logs, derived analytics, or records we are required to keep.
9. Your Choices and Controls
You may update account information, upload or delete certain content, disconnect integrations, or request deletion of a workspace where supported. You may also revoke third-party platform access directly through the provider's account or developer settings.
Depending on your location, you may have rights to access, correct, delete, export, or restrict certain personal information. To make a request, contact us through the channel provided by Insite or your workspace administrator.
10. Team and Business Data
If you use Insite through a company or organization, your workspace administrator may control access to your account, connected data, uploaded content, and usage records. Your organization may also have its own policies governing how your data is processed.
11. International Processing
Information may be processed and stored in countries other than where you live or work. These countries may have data protection laws different from those in your jurisdiction.
12. Children's Privacy
Insite is intended for business use and is not directed to children. Do not use Insite if you are not old enough to enter into these terms or use the service under applicable law.
13. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are material, we will provide reasonable notice through the service or another appropriate channel. Continued use of Insite after an update means the revised Policy applies.
14. Contact
Questions or privacy requests can be sent to the contact channel provided by Insite or your workspace administrator.